Shipping & Returns

Shipping Policy

Made To Order Products

Please allow 10-14 days for your order to be despatched.

Ready To Ship Items

Ready to ship items will be detailed in their description as so. Please allow 1-3 working days for despatch, if purchased with a Made To Order Item, then the despatch is 10-14 days.


All UK orders will be posted out 2nd Class with Royal Mail. 


Tracked/Tracked and Signed for delivery with Royal Mail. Please see your order despatch email for your tracking number. 

Return & Exchange Policy

If you are unhappy with your purchase, please use the Contact page to message us and we will get back to you as soon as possible.

Please ensure you measure your dogs neck carefully and correctly using a soft dressmakers measuring tape as rope collars are not adjustable.